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The Real Cost of DEI Rollbacks in Customer Experience Strategy

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While DEI initiatives have demonstrably enhanced consumer relationships and internal operations, a growing wave of corporate rollbacks presents a complex paradox for marketing leaders. The challenge for IT and marketing leaders today is to understand not only the intrinsic value of DEI but also the tangible costs of its abandonment, and how to proactively champion inclusive practices amidst political and social pressures.

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